Last Updated: September 19, 2025

Welcome to CuddleCramps. By accessing and using our website (www.cuddlecramps.com) and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

  • This website is owned and operated by Aakash Gupta, Sole Proprietor of CuddleCramps.
  • These Terms & Conditions govern the sale and use of our products within India.
  • By using our website or purchasing from us, you accept and agree to these terms.

2. Products

  • We specialize in heating pads and wellness-related products designed to provide comfort and relief.
  • Product descriptions, specifications, and images are provided for informational purposes only. Slight variations in color, design, or packaging may occur.
  • Our products are not medical devices and should not replace professional medical advice.

3. Orders & Payments

  • Orders can be placed directly through our website.
  • All prices are listed in Indian Rupees (INR) and include applicable taxes (unless specified).
  • Payments must be made in full at the time of order via our secure payment partners.

4. Shipping & Delivery

  • We currently ship our products within India only.
  • Delivery times may vary depending on your location, typically within 5–10 business days.
  • We are not responsible for delays caused by courier services or unforeseen circumstances.

5. Returns & Refunds

  • We accept returns only for defective or damaged products, reported within 7 days of delivery.
  • To be eligible for a return/exchange, the product must be unused and in its original packaging.
  • Refunds, if approved, will be processed to the original mode of payment within 7–10 business days.
  • For hygiene reasons, we do not accept returns for used products.

6. Warranty

  • Our heating pads come with a 1-year warranty against manufacturing defects.
  • Warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

7. User Responsibilities

  • Users must be 18 years or older to make purchases from our website.
  • You agree not to misuse our website or copy/redistribute its content without permission.

8. Limitation of Liability

  • CuddleCramps shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products.
  • Our products are intended for general comfort and should not be considered as medical treatment. Please consult a healthcare professional for medical conditions.

9. Governing Law

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes will be subject to the jurisdiction of the courts of Delhi.

10. Contact Information

For any questions, returns, or legal concerns, you can reach us at:

CuddleCramps (Proprietorship)
Email: cuddlecramps@gmail.com
Phone: 8595383910
Address: 57, Kh.No.41/24, Guru Nanak Vihar, Chander Vihar, 110041